Client Success Manager

Vacancy - Client Success Manager

Job Description

We have an exciting opportunity for a Client Success Manager to join our highly successful team
Advance Online are looking for people who are highly successful in their current role and want to further their career with an exciting, progressive company.
Our Client Success Managers will engage and manage a diverse portfolio of clients, this is a critical role in ensuring that we deliver a great client experience right from the beginning and for the entire length of the client relationship.

What you’ll be doing

  • You will develop strategic long-term relationships with your assigned portfolio of clients
  • Connecting with key influencers in their business and developing an understanding of their business requirements and goals
  • Liaising with the Digital Account Manager, Web Developer and Client on their new website and getting agreement on every step of the web development process
  • Regular scheduled client success calls to up date on progress of rankings, KPI’s and reminder to provide updates – new photo’s etc

What we need from you

  • Good telephone skills
  • Good organisational skills
  • Track record of achievement and delivering results
  • Excellent presentation skills
  • Strong communication skills
  • Client focused
  • Able to work on own initiative
  • Resilient and able to perform under pressure
  • Excellent organisation skills
  • Ideally you will have experience of the digital marketing industry
  • Ability to effectively communicate with all members of the development team
  • Ability to organise, prioritise and handle a diverse workload
  • Proficient in Excel/Word/PowerPoint with the ability to analyse data and prepare reports presentation
  • Fluent in English both verbal and written

About Advance Online …
We are a successful Digital Marketing Agency based in Surrey, in our third year of trading. We have a diverse portfolio of clients and pride ourselves in delivering a great client experience.
This is a really exciting opportunity for an ambitious, motivated individual looking to further their career, based on success there will be opportunities to progress to more senior roles within the business.
Competitive Salary & Benefits negotiable based on experience.
If interested or to find out more about the role please email with a copy of your CV and brief background.

Get in touch

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