Enhance the user’s experience
When it comes to business decisions, it’s important to make sure that your changes won’t negatively impact your existing customers. You should always seek to enhance the user experience, making things simpler and easier to use.
Analytics lets you understand your site’s visitors by identifying their age, gender, location, job and interests. This information gives us a good idea of how the visitors are browsing your site, and what devices they’re using, helping us to understand what technology works best for the user too. For example, if a device breakdown shows you that people are mainly using their mobile or tablet to view your site, you can use this information to make sure that pages are optimised for mobile.
It goes further still. If you have lots of organic visitors from a certain location abroad, you could create translations for your site so that the user gets your website in their first language. And using the age and interest categories can help you to understand if your site content and tone of voice is appropriate – if your audience is generally older, using slang should be avoided as it’s typically associated with younger users.
Making changes like these can make all the difference when it comes to your site turning prospects into customers.