Client Success Executive

Client Success Executive (Maternity Cover – 6 Months)

Job Description

We have an exciting opportunity for a Client Success Executive to join our highly successful team

Advance Online are looking for people who are highly successful in their current role and want to further their career with an exciting, progressive company. Initially the role is to provide Maternity Cover, though we do expect that there will be the opportunity to join the company in a full time position once the Maternity Cover has been successfully completed.

Our Client Success Executives will engage and manage a diverse portfolio of clients, this is a critical role in ensuring that we deliver a great client experience right from the beginning and for the entire length of the client relationship.

What you’ll be doing

You will develop strategic long-term relationships with your assigned portfolio of clients
Connecting with key influencers in their business and developing an understanding of their business requirements and goals
Liaising with the Digital Account Manager, Web Developer and Client on their new website and getting agreement on every step of the web development process
Regular scheduled client success calls to update on progress of rankings, KPI’s and reminder to provide updates – new photo’s etc

What we need from you

Good telephone skills
Good organisational skills
Track record of achievement and delivering results
Excellent presentation skills
Strong communication skills
Client focused
Able to work on own initiative
Resilient and able to perform under pressure
Excellent organisation skills
Ideally you will have experience of the digital marketing industry
Ability to effectively communicate with all members of the development team
Ability to organise, prioritise and handle a diverse workload
Proficient in Excel/Word/PowerPoint with the ability to analyse data and prepare reports presentation
Fluent in English both verbal and written

We are a successful Digital Marketing Agency based in Surrey, and in our fifth year of trading. The role will be a hybrid role working from home as well as our office based in Salfords, near Reigate – the initial training and induction period time will mainly be in the office and then moving forward a day a week in the office.

We have a diverse portfolio of clients and pride ourselves in delivering a great client experience.

This is a really exciting opportunity for an ambitious, motivated individual looking to further their career, based on success there will be opportunities to progress to more senior roles within the business.

Competitive Salary & Benefits negotiable based on experience – £22,000 + based on experience.

No agencies please.